Taperist is built by a very small team. If something is broken, confusing, or you just want to tell us the app got something wrong — write to us and you will get a reply from a person, usually within one business day.
For anything at all — bugs, billing, account deletion, content corrections, press:
support@taperist.comPlease include your device model and iOS version if you are reporting a bug. Screenshots help a lot.
Subscriptions are managed by Apple, not by us. On your iPhone: Settings → [your name] → Subscriptions → Taperist → Cancel Subscription. Cancelling stops the next renewal; you keep access until the end of the period you already paid for. Deleting the app does not cancel a subscription.
All payments are processed by Apple, so refunds are handled by Apple as well. Visit reportaproblem.apple.com, sign in with the Apple Account you used to purchase, and select the Taperist purchase. We cannot issue refunds on Apple's behalf, but we are happy to help you find the right page.
In the app: Profile → Delete Account. This removes your account, your entry profile, your weekly check-ins and your progress history from our servers. If you cannot access the app, email us from the address on your account and we will delete it for you. See the Privacy Policy for retention details.
Yes, but the protocol is written for the first twelve weeks after your last dose, because that is when the biology is specific and the risk of regain is steepest. If you are further out, the weekly actions still apply, but the earlier chapters will be less relevant to you.
No. Taperist is a behavioural support tool. It does not provide medical advice, diagnosis or treatment, and it is not a substitute for your prescriber. Decisions about your medication — including whether, when and how to stop — belong to you and your clinician. If you are experiencing severe symptoms after stopping, contact a healthcare professional.
Please tell us. Email support@taperist.com with the week and the sentence. Content corrections are treated as the highest priority item we handle.
We do not sell data, we do not share it with advertisers, and we do not use your health entries to train third-party models. Details are in the Privacy Policy.
Taperist is currently released in a limited set of regions. Email us and tell us where you are — regional availability is driven by demand.
If the app crashes, freezes, or shows a wrong number, the most useful thing you can send is: what you were doing, what you expected, what happened, and your iOS version. We read all of it.
Data deletion requests, privacy questions and legal notices should go to the same address and are answered within 30 days, usually much sooner.